Customer Testimonials
The service is great and all employees are knowledgeable and always helpful. Reynolds is not the nearest dealer to me but I don't mind the making the trip because I trust the Staff.
Excellent service rapid response extremely pleased. Will recommend anybody of my friends or family to buy purchase a vehicle there
Rudy spent the time to email with me back and forth to come up with the numbers. He made it easy and I knew what my 'out the door' price was going in. He had everything ready when I went to the dealership. And, for the first time in my car buying experiences, Scott the finance person was friendly and didn't pressure me to buy all the extras. Overall, dealing with Reynolds GMC was a pleasant experience. And I came out with a great vehicle!
Have been going to Reynolds for 19 plus years. Trust their service department for the maintenance of my 1999 Yukon SLT and also my 2023 Yukon SLT. Purchased the 1999 at Harris GMC in Whittier and the 2023 Yukon directly from Reynolds sales department. Top notch staff in both the sales and service departments.
This is my second truck from Reynolds. Josh is my rep for service which he and Chris are great to work with.
Jack Carter always gets the work done for me in a very timely manner. I always ask for Jack Carter.
Whenever I need to bring in my car for service. I always ask for Josh or Jack. They always do a great job. They deserve a raise 😊
Excellent service, I really like the oil change package that includes 3 oil changes and one price, and the package includes tire rotation, and more...
Had an amazing experience with everyone that helped me purchase my perfect vehicle for an amazing price. Left very happy!
Great service! Will return for service when ready for the next time at the correct mileage.
I leased an Acadia from Reynolds GMC. Rudy was very professional. He took his time in explaining everything from various financing options to specific questions about operating the car. There are so many details with all of the new technology and Rudy addressed every one of them. Overall, the whole process was quite seamless. I wouldn't hesitate recommending anyone to Reynolds GMC who is in the market for a new car.
The service was done , quickly and my advisor kept me informed… thanks for the info though the entire service.
Friendly, honest, easy to deal with, no waiting around looking for help. It’s been a great experience
Ben Su always very professional and always been very helpful, I like notification by text when car is ready then go straight to cashier pay, get keys and done. Thank you again Ben.
We were from out of town and needed an oil change before heading back home. Jack was great and got us in quickly. Gal at the cashier desk very pleasant as well.
When financial arrangements go quite as planned they went out of their way to correct the problem. They took it more personally than I did.
They need to have shuttle service to and from as in the past. I'm loyal to your dealership customers first.
Just wanted to say the experience was really nice and quick. It was my first oil change, and everything went smoothly.
Reynolds is the best! Best customer service, best workers, and best coffee!
Great Oil Change Price and Service!
Great place for servicing and buying a car. So kind and respectful.
Great buying experience, Rudy went above and beyond to get me the best deal possible. Mr Smith in finance was great, not pushy at all. Feel very good about my 2026 Sierra SLT. Great buying experience
Bought our last couple of trucks at Reynolds and always have our service performed at the dealer. They are always fair, reasonable and timely … Ben is an excellent service writer!
Went in for an alignment and for them to bleed my break system and reset the brake lights. Took them 3 days but they got the warning lights cleared. But had to charge me an extra $250 in labor since it took them so long to do it. And after I left I noticed someone stole one of my center dash rubber inserts.
Excellent as always. Rudy is extremely knowledgeable and friendly. The staff is the best. This is our fifth vehicle purchased from Reynolds. Recommend highly.
Shout out to Rudy, he was fantastic! Showed us exactly what we were looking for and got us squared away quickly. Garrett in finance had our paperwork ready to go and we were out the door. Great experience
My car broke down while visiting from another state and Tony sounded very professional and reassuring that he would take care of it, after another shop suggested we take it to a dealership for the repairs because they didn't have the proper equipment. If I lived here, I would totally do business here. I am thankful to be back on the road, thanks to Tony!
I’ve had a few hiccups at some service appointments before but lately Reynolds has had exceptional customer service. Shoutout to Josh for looking out for his customers.
My family has been Reynolds customers for years, and Jack has been our trusted service advisor for most of that time. His communication is always great, and he always delivers outstanding service.
Wonderful dealership experience! Every person was so helpful and patient. Will definitely be coming back if we buy a GMC again!
By far the best experience I had ever had and I been to many dealerships but never got a service like this by far the best. Quick service, on point for details, photos of concerns on vehicle and mostly by far the importance of it all was availability of options.
Great service. Good communication. Quick turn around. Fixed what I needed and no unnecessary up-sale nonsense. Would definitely recommend. Thanks Ben.
Louie Lamas and Scott Smith, I would like to thank you for your excellent service. I live in Las Vegas. After driving for 4 hours, the way you received and treated me made me forget about the trip. I went to buy my GMC Sierra HD pickup because of the excellent prices you have, and I left there with my pickup, happy, getting a very good deal. It met my expectations and far exceeded them. Thank you very much again.
Louie Lamas had good communication and was truly helpful. My wife and will like to do more business, in time, at your dealership.
Fast, courteous and honest service.
The service writer was very professional and the vehicle was finished in a timely manner. The truck was very clean when I picked it up.
Always treated very well and my Chevy Silverado is always clean when I pick it up. Very good place to do business.
We are writing to express our sincere satisfaction with the exceptional customer service provided by Leo Ibarra, Sales and by Scott Smith, Financing. Both Leo and Scott went above and beyond our expectations. They demonstrated a remarkable personal interest in understanding our preferences and worked diligently to secure the best possible financing options for us. Their dedication and effort were truly impressive.
Joshua was awesome, great customer service. Enjoyed the waiting area and enjoyed the inventory selection of the dealership while waiting. If only all GMC dealerships were like Reynolds, it would be a great place to go to all GMC dealerships. Looking forward to making my next purchase truck and next service here at Reynold's. Thanks, keep up the great work.
Very friendly and professional
I want to say thank you to Maria for the customer service she provided, not only did she answer my questions but she also helped me with a problem I had and solved it. Appreciate it!
Scott, Chuck and Joe were great. Knowledgeable, professional and fair (generous actually). But best part is their outstanding character and genuine customer service. I am blessed to be their customer.
Joe was amazing helping my parents and I get the best deal on our 2026 Terrain. He was patient, made the whole experience comfortable, and personalized everything to our needs. Highly recommend!
I recently purchased a 2020 Chevy Bolt EV LT from Reynolds GMC and Joe made the entire experience super easy and seamless. From the moment we walked in, he was straightforward, knowledgeable and never pushy. He explained everything clearly, answered all my questions and kept the whole process stress-free.
Buying a car can sometimes feel overwhelming, but Joe made it feel effortless. He handled all the details smoothly and I left feeling confident and happy with my purchase. I highly recommend asking for Joe if you’re looking for a car at Reynolds GMC — he truly goes above and beyond to ... Read More Google - Sep 1, 2025
I love that service was fast. Had 3pm appointment. Showed up at 2:15. They said no problem we will take it. Everyone was respectful
Great experience. Very helpful team, never felt pressured to make a purchase and were transparent throughout the process.
Fast and Friendly service with great communication.
We would like to personally thank Mr. Josh. We Brought our vehicle for service and Mr. Josh was very attentive at all time and provide us with the best and great customer service! He went above and beyond to provide us with the services and help we needed at all times and made sure he communicated with us. He is very knowledgeable and he made sure our entire process went smoothly. We will highly recommend coming here! Please thank Mr. Josh for the exceptional service he provided us!
Very helpful and friendly fast service.
Ben was amazing! He updated me throughout the process of my truck repairs and warranty claim.
Reynolds made my purchase fast and convenient. They even arranged for free delivery to my home!
Dealer and sales reps are very helpful. Only reason they got 4 instead of 5(updated to 5 reason below) is the used car I got from them had to go directly into a dealership for warranty work after 250 driven miles from the dealership. The car had 23k miles on it and the battery went bad. Waiting on the dealership to tell me how long it will take to get it fixed. I will update this post as car info is reported to me.
Update. The car was still under factory warranty, my home dealer got a brand new battery installed.
Reynolds also ... Read More Google - Jul 10, 2025
Great friendly service with competitive pricing.
Very poor service, after having my car there for two weeks to fix an air condenser Ben said he would not do the work and I should pick up my car. Insurance had already sent payment and confirmation. I had to call insurance to cancel payment and find another place Will not go back there for anything including maintenance on my car
Highly recommend Reynolds GMC. Every step of the process was extremely easy and everyone I dealt with were awesome. No hard sell or pressure at all. Great experience. Thanks to Rudy my salesperson for all he did helping me out.
Jack. Very nice help me in Service.
Easy drop off and pick up. Josh was easy to work with. Khris made scheduling work nicely into my schedule
I went in with my diesel Colorado to get a regen and an ECM reset and they said they couldn't get it reset and that I would have to pay $480 for a in-depth diagnostic analysis. I took it to a diesel specialist in the area and they were able to fix it in 2 and 1/2 hours doing what I asked the dealership to do
Our experience with the dealership was a mix of positives and significant frustrations.
The first salesperson we worked with was respectful and not pushy, which we appreciated. However, he lacked in-depth knowledge about the truck we were interested in. When we later had questions about financing, he was unavailable—apparently at home and unable to assist.
I called the dealership and requested to work with a different salesperson. The second representative was more informed and helped us move forward with the financing details. I explained that due to a family funeral, we had a very limited window (about an hour) ... Read More Google - May 15, 2025
Jack in the service department came through for me in getting my front and back brakes done in a timely matter. Always responded to my calls. Awesome customer service.
always get great customer service , definately my preferred dealership. Jack is the Man that makes the magic Happen .
Awesome Customer Service! Very friendly and got me in and out right away. I will continue to bring my truck back to them!
I had a great experience here at this dealership. The team was very professional and direct—no playing around. I will definitely recommend purchasing a vehicle from this location. Can't beat the service, and definitely the prices.
I have 2 vehicles within 2 years from same dealership. no mark up like other shaddy dealership and not to push of the stuff that you are not comfortable. Highly recomend this compare to other price gauging dealership. As usual my service advisor josh is amazing and never push for anything that is not needed.
Pooooor CUSTOMER SERVICE. Went in for pulsing brakes. Was told needed rear brakes and all rotors needed to be turned. Why? All I kept hearing “Normal wear and tear “ with only 32,000 miles. Josh was only one talking to me. Not once did manager or anyone above him reach out to me. I asked him to have them call me. I was told they are too busy. Really! Ohh but when I spent over $90,000.00 on the new truck I couldn’t get them to stop promising rage world. Never ever buying from that dealer
The service here is good! I will continue to service my truck at this location.
This dealership is the worst GMC dealer I’ve encountered in terms of service. Due to the transmission system warning light illuminating on my truck and occasional surging issues, I was advised over the phone to bring the vehicle in for inspection at 8:00 AM on December 27th. They requested approximately two hours to provide a diagnostic report.
After waiting for an hour, I decided not to wait any longer and asked my wife to pick me up, instructing the dealership to call me with their findings.
By 10:30 AM the following day, having received no updates, I called them to inquire ... Read More Google - Dec 27, 2024
I have very good service and good communication and have no problems and complaints. Good job!
I regularly take my vehicle here for oil changes. I trusted as the dealer they properly maintain things, turns out I was wrong. They don’t actually grease the front end of 2500hd trucks. Leaves me wondering what else they don’t do. For example to they actually rotate the tires? Change the oil filter? Or do they just say they do? Might as well go to jiffy lube and roll the dice. The dealer use to be the gold standard you paid more but knew you were getting it done correctly. Not anymore. Plus they keep bankers hours. When ... Read More Google - Sep 26, 2024
At least tell me my vehicles ready and give me the keys 🔑.
Excellent Service, nice people and clean waiting room. Keep up the good work. See you next time.
Very helpful sales team. Service department is great as well. 1 hour oil change with a car wash is great.
Ordered a hummer pickup back in March 2022 with a deposit. Haven't heard from them for over 2 years. My other friends placed order from different dealer at same time and got their car last year. Didn't know gmc dealers would scam customers.
I have had a very BAD experience with this dealership STAY AWAY!! From this dealership. I am a local business owner and have many trucks in our fleet and we are starting to switch our fleet to newer models. The other night we took our truck into this dealership for trade in and a fellow salesman named Omar greeted us very quickly and said "what do you need we are about to lock the doors". We said that we would like to trade in our truck for a newer module and he seemed in a rush and told ... Read More Google - May 2, 2024
I used to get way better milage ever since i brought the truck in for oil change a few weeks later the engine lite came on I took it back to have it fix just to get the service light back on and ever since my truck does not give me the same milage, the truck gives me a lot lower milage
Didn't fix the problem in car
Poor customer service didn't even want to work deals they scam you on the sticker price make u pay the tax and lic off the higher sale price then give you 2k credit they selling for 58k but you need to pay live tax off the 60k then at the end will credit 2k its all a scam good luck
My tires were not rotated and the service technician said they were. I specifically asked that they get rotated and paid for that servi
Brought my truck into Reynold’s Buick GMC for a couple minor issues I wanted addressed. Met with Josh and explained my concerns. Everything was taken care of with absolutely no problems, just like when I purchased the truck back in August, the people here are just great ! My truck will only go to Reynolds's for all needed repairs.
I’m not happy with Reynolds! The sales staff when I bought my car was amazing! The staff in service is horrific. They are obviously paid commission to charge you for things and they take advantage of their customers. Worst experience I have ever had.
We went in to show how our paint was peeling after paying $1200.00 to have another area painted. The service manager said that he needed to call GM officials and would call us. After a week he called to tell us that GM couldn't do anything for us. We have learned that there is a lawsuit against GM for this problem with many trucks, so we will continue looking into this. We are very happy with the performance of our truck but so unhappy with the paint problem.
I bought my 2017 GMC Terrain here and have had it serviced and maintained by GMC since then. After taking it in for manufacturer-recommended maintenance costing over $500 in July 2023, I immediately noticed several new problems, including fluid leaking, a burning chemical smell, whooshing noises as if a hose had been disconnected or a reservoir improperly closed, and reported it to Reynolds to have them fix the problems they caused. The car has only 56k miles and has been carefully driven and maintained. It took two visits (all day) after they first told me nothing was wrong. Now they want over $3000 to ... Read More Google - Sep 9, 2023
I bought my 2017 Terrain at Reynolds and have had the car serviced and maintained at GMC service shops throughout my ownership of the car. Following service and over $500 of recommended maintenance performed in July, I noticed several problems and leaks. I took the car back twice to diagnose the problems. The Reynolds service team refuses to acknowledge they caused these issues when they did the maintenance. The car has only 56k miles and I am disgusted with this situation. Finally, they told me I need to pay over $3000 for transmission repairs. This is unacceptable and dishonest.
(Translated by Google) They invited me to bring my Pontiac in for a complete diagnosis and they could only change the oil. They couldn't even do a simple electrical service. They also did not extend me the courtesy of taking me home "because that is not offered for oil changes" which was a two hour wait.
(Original)
Me invitaron a traer mi Pontiac para un diagnostico completo y sólo pudieron cambiarle el aceite. Ni pudieron hacer un servicio electrico sencillo. Tampoco me extendieron la cortesía de llevarme a mi casa "porque no se ofrece ... Read More Google - Jul 26, 2023
I was always satisfied with the service until this last time